Business Intelligence Analyst

Website UniofNewcastle Newcastle University

About Newcastle University

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

What’s in it for you? Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Newcastle is an inclusive global University community where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

The Role

Strategic Planning & Change at Newcastle University is responsible for business and market intelligence, policy insights and support for the university’s strategic planning process and change projects.  We have recently appointed 3 new Heads of Unit and you will be joining us at an exciting time of change and new opportunities.  You will be part of the new Business Intelligence, Analytics and Insights unit.  We co-ordinate a university-wide approach to strategic information and insights; ensuring the university has the management information and reporting capacity and capability to support strategic and operational decision-making.  As a result of this, you will have the opportunity to work with colleagues and stakeholders across the entire university.

You will act as a specialist able to provide information, analytics, and trusted insight to support University leadership in decision-making processes. To be successful in doing this, you will collaborate with colleagues across the university, leading on the development and delivery of a suite of dashboards to inform strategic planning and performance evaluation.

We are looking for candidates who have demonstrable skills in data visualisation and analytics, and an understanding of good data governance.   We are particularly keen to hear from people who are creative and can bring with them the skills to help shape business intelligence provision at Newcastle.

If this is you, visit the job posting to apply and contact Rebecca Taylor (rebecca.taylor@ncl.ac.uk) if you have any questions.

Key accountabilities

  • Support the delivery of the University Business Intelligence Strategy; leading on the delivery of data analysis, modelling and visualisation projects to enhance the availability and accessibility of critical information and insight aligned to University priorities in education, research, global and engagement & place
  • Collaborate with colleagues in business intelligence roles across the University in the development of key information and reporting tools for strategic and operational decision-making. This might include, for example, trends and future performance in the Teaching Excellence Framework and other rankings
  • Prepare reports, papers and commentaries, leading on the analysis and interpreting key information to provide reasoned insight and evidence-based recommendations as required for a range of stakeholders
  • Act as a source of expertise, working with colleagues across the University to understand their needs, identify best-practice ways to visualise information using tools such as Power BI, and deliver trusted insights
  • Contribute to the design and delivery of a programme of business intelligence and data community & skills development across the organisation. Enhancing knowledge and understanding of data governance, data visualisation and data literacy across the organisation
  • Maintain the institutional Key Performance Indicator reporting dashboards, working with colleagues to ensure information and insight provided to senior management teams is accurate and up to date
  • Ensure strong data governance and data quality: work closely with the Office of the Chief Technology Officer to identify improvements/requirements to inform future-state data models; and develop approaches to automate data quality review, for example working with the University Planning Office as they deliver requirements under HESA Data Futures
  • Take responsibility for regular reviews of reporting dashboards, working with colleagues in distributed teams to drive improvements in data quality and consistency and to identify other opportunities for improvements to reporting
  • Promote good data practice and lead on the monitoring and review of compliance with agreed reporting standards across the University

The Person 

Knowledge, Skills and Experience

  • Highly numerate with proven experience in data analyst, business intelligence analyst, statistician, or equivalent roles
  • Significant experience with information visualisation using software such as Power BI, working with large relational datasets, and information modelling using a range of tools
  • Knowledge and understanding of good data governance, data quality, data protection practices and information security, data-related regulatory requirements, and emerging issues and trends
    Advanced IT skills including the core Office packages, plus competency in database reporting
  • Experience of working in a complex organisation to provide information, insights and recommendations for internal customers
  • Strong communication skills demonstrated through experience with the ability to engage with a range of audiences, communicating complex issues and data in an accessible and inclusive manner
  • Excellent interpersonal skills and a commitment to providing excellent service with demonstrable experience of working collaboratively with multiple distributed teams
  • Ability to understand complex data systems and issues

Attributes and Behaviour

  • Gathers a broad range of relevant information from internal and external sources and condenses a large amount of data into key issues, making this information widely available and accessible.
  • Digs deeper by probing and questioning data and is confident in making statements of own position or views
  • Tailors content of communication to the audience and plans communication methods to add impact to the message. Is factually correct and gives consistent verbal and non-verbal communication
  • Plays a positive role as part of a team and individually, able to establish and grow relationships across the organisation
  • Able to work under pressure in a planned and structured way to effectively deliver high quality products to time. Highly organised and able to prioritise work with multiple customers, balancing conflicting demands
  • Strong attention to detail, spotting errors and ensuring accurate information. Uses systems and tools to ensure records and audit trails are clear and up-to-date and ensures others are aware of how process and systems work
  • A proven ability to work independently and use initiative to develop innovative and effective solutions to complex problems
  • Anticipates change and prepared for it, keeps an open mind to alternative ways of doing things and analyses external practices to identify opportunities

Qualifications

A degree or equivalent vocational experience in data science, data analytics, computer science, statistics, management information systems or a related discipline, in line with the requirements of the role

To apply for this job please visit jobs.ncl.ac.uk.