Senior UX Strategist, Data Experience Design

Division of User Experience, All of Us Research Program 

COMPANY SUMMARY
Wondros is a global creative agency in the business of solving complex problems and building social movements. We partner with innovative, values-based organizations and thought leaders — from humanitarian nonprofits to public financial & health institutions from universities to retail brands — to bring to life transformative ideas through creative and strategic storytelling. Our long-term vision is to mobilize communities around a client’s mission and build pathways for sustainable growth.

DESCRIPTION OF PROJECT
Since 2016, Wondros has worked with the All of Us Research Program. All of Us is a historic effort coordinated by the National Institutes of Health (NIH) to collect data from one million or more people living in the United States and help build one of the most diverse health databases in history.

You will work in the Division of User Experience for the All of Us Research Program. The Division is responsible for creating clear, easy-to-use, and compelling online experiences for All of Us participants and researchers that complement and extend offline touchpoints.

DESCRIPTION OF ROLE
We are hiring a Senior UX Strategist, Data Experience Design to join our Division. You will lead strategic thinking on how we design and deliver data analysis tools for All of Us data users.

You will work collaboratively with our partners at Vanderbilt University Medical Center, Broad
Institute of Harvard and MIT, and Verily Life Sciences to improve the data experience. You will join highly collaborative and cross-functional teams that work on both product-level execution and program-level strategy. Two key products you will work on are Data Browser and Workbench.

You will report directly to the Director of Research Experience and work closely with UX strategists working on data user education, training, community, and onboarding.

Key responsibilities

• Lead the design process for the research data experience, from defining problems to implementing solutions and data-informed designs – all while balancing diverse perspectives and conflicting priorities.
• Develop prototypes and concepts that visualize ways to enhance research workflows supporting a wide range of use cases – from survey research to genomic data analysis.
• Support the development of the end-to-end data experience through browsing data, selecting variables, and building cohorts and concepts sets.
• Translate quantitative and qualitative research data/insights into solutions and design choices that reflect the needs, wants, and requirements for diverse sets of participants.
• Document both current and future data experiences and interactions in the form of experience maps, user journeys, scenarios, task/process flows, sitemaps, wireframes,  prototypes, or other artifacts.
• Establish UX success metrics and collaborate with partners to write detailed UX requirements.
• Work with partners to prioritize the product roadmap, negotiate technical feasibility, QA products, and iterate as needed.
• Communicate role and responsibilities, progress, direction, and outcomes such that stakeholders understand and buy into the team’s design choices.
• Lead, manage, and build a collaborative culture with Experience Team members.

Core competencies

• Lead change: Guide and energize others; model adaptability; and inspire strong organizational performance through periods of transformation, ambiguity, and complexity; make tough and fair decisions
• Be strategic: Make decisions and set enterprise-wide strategy based on the long-term vision; leverage an enterprise-wide perspective to translate strategies into actions; inspire others to embrace and advance the strategy; create a clear view of the future state
• Design with empathy: Guide team members in human-centered design processes; integrate a deep understanding of human behavior and related research into every design solution
• Collaborate: Working daily to facilitate collaborations to maintain ongoing, transparent, and inclusive dialogue for a shared vision with key All of Us operational project partners

Travel requirements

• 5-15% of full-time hours once COVID travel restrictions are lifted. This will be for team meetings and/or presentations in Washington, DC

 Required qualifications

• University-level training and/or experience in graphic design, data visualization required, undergraduate degree preferred; Master’s degree preferred
• 5-10 years of proven experience in conceiving, refining, and delivering data-centric user experiences at a corporation, design consultancy, or innovation consultancy; experience with research workflows, open data portals, health care organizations, health research institutions, and/or government contracts preferred
• Demonstrated experience translating qualitative, quantitative, and secondary research into insights and solutions across a multi-disciplinary scientific team
• Familiarity with both business and design research frameworks and experience using them in complex environments to define problems and their accordant solutions
• Excellent verbal, written, and visual communication skills, with a particular emphasis on problem framing, visual storytelling, and information design
• Ability to balance diverse perspectives and conflicting priorities
• Ability to present work to executives, partner teams, and colleagues in a convincing and engaging manner
• Proficiency with tools such as Sketch, Figma, Miro, Jira, Asana, as well as Google Suite and Microsoft Office

Required application materials

• Portfolio of design projects