Your Role

The Data and Analytics (D&A) team focus enterprise-wide to partner with business stakeholders to apply the power of data & analytics to deliver new insights and data-driven solutions to accelerate business outcomes. The Director, Business Insights Democratization, reporting directly to the VP of Data & Analytics, will be accountable for accelerating data-driven transformation by designing, developing, and driving the adoption of easy-to-use business user self-service access to a single source of truth business insights, across all stakeholders enterprise-wide in Blue Shield of California, largely through self-serve dashboard platforms like Tableau.

This role will combine both “art” and “science” expertise to design an entire enterprise-wide portfolio of stylistically and functionally consistent data visualization systems and interconnected dashboards that are efficient at querying the underlying data stores, responsive to user input, and of clear value to business stakeholders as measured through adoption.  This role blends the well-designed visualization with data analysis and change management expertise to accelerate our data-driven transformation journey to move from “data checking decisions” to “data making decisions”.

This role is expected to partner closely with data engineers to establish/maintain single source of truth, with analytical teams to understand what insights would be most beneficial to the business, and with business, stakeholders to help drive adoption of these self-service tools (largely Tableau).  The successful candidate can translate the key business questions into at-a-glance answers with visual poise through application of visual best practices and knowledge of underlying data structures and query approaches.  This role is expected to be a strategic thought leader, an evangelist, a talent magnet, a hands-on builder, and change agent.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building, and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

·Own end-to-end roadmap for building additional or modifying / rationalizing the portfolio of existing data visualizations across the enterprise to create a cohesive single-source-of-truth across all business areas

·Partner with analytical teams and business stakeholders to understand what metrics/information would be most useful to uncovering insights and accelerate meeting business goals

·Work with Data management team under D&A to design the necessary datasets balancing pre-aggregation versus live query in terms of flexibility and response time

· Establish and adhere to both front-end design style guides and back-end data aggregation standards to drive ease of development and use

·Design for multiple levels of seniority from business analysts to C-level executives, with a flair for extracting “stories” or “insights” from the data

· Apply world-class design skills to enable ease-of-use and simplicity; success judged through adoption/usage which this role will be responsible to track

· Stay abreast of emerging business intelligence trends, technologies, tools, and approaches

· Demonstrate the business savviness and stakeholder management skills to juggle against multiple, often competing priorities, to deliver maximum value

· Be comfortable working both top-down in terms of a specific hypothesis/questions to answer as well as bottom-up exploratory approaches

· Implement appropriate views or filters to ensure display of any sensitive data is enabled only for the targeted audiences

· Build and maintain a culture of excellence, continuous learning, and agility

· Attract, develop, engage, and retain world-class data visualization talent aligned to BSC’s mission of improving access/cost/quality of healthcare to all

Your Knowledge, Skills, and Experience

· Bachelor’s degree with 10+ years of data/analytics experience, with a strong focus on data storytelling, visualization, and driving change/adoption

· Significant experience in business intelligence/visualization tools; Tableau desktop certification a strong plus

·       Possesses excellent design skills with a bent for creating “easy to use” interfaces leveraging the full capability set of the platforms

· Deep experience with both on-premise approaches but also visualization approaches in a Cloud environment, in particular, Tableau on Snowflake in Azure

· Working knowledge of descriptive statistics (correlations, trends, distributions, etc) to be able to profile/showcase key insights from datasets; understands how to provide relevant drill-up, drill-down, filter capabilities

· Strong SQL skills and database expertise; knowledge of constructing effective queries across multiple datasets (all join types, nested queries, etc.)

· Strong written, verbal, and presentation abilities; exceptionally clear communicator and influencer; can speak not only to technical audiences but also key business partners at varying levels of seniority

· Extremely detailed oriented; is proud of his or her end products and can be a role model for the visualization team

· Has grit; energized by challenges

· Experience in a supervisory role over other data visualization professionals; attracting, developing, engaging, and retaining high performance teams; a role model in building a culture of excellence, continuous learning, and agility

· Excited by the prospects of using data & analytics to improve the lives of people

About Blue Shield of California

Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combine a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area’s top companies in volunteering & giving, and one of the world’s most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in – join us!

Our Values

·  Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we’re going to do and by acknowledging and correcting where we fall short

·  Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes

·  Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals